Estudo de caso: aplicação de metodologias ágeis em desenvolvimento de melhorias para ERP

Abstract

To increase a company's value, it is no longer enough to deliver high demand, the quality of this delivery has become more important than quantity. Therefore, the use of methods to organize delivery processes and ensure their quality has become essential. The main goal of the project is to apply agile methods in the processes of the systems area of a large company, in order to improve the quality of deliveries. There was an improvement in relation to answering calls, application of new developments in a production environment and tests related to the software that the area manages, where before there was no process definition. There wasn't a specific method applied to develop the new workflows, but rather a use of the general concept of agile, applying parts of Scrum, Extreme Programming and KanBan. Therefore, it was concluded that the new processes created based on agile methods deliver value to the company's area and busi- ness, reducing errors in the software's runtime and bringing satisfaction to the internal customer.