Guia de práticas para melhoria do gerenciamento de equipes de teste: estudo de caso na empresa XYZ

Abstract

In the current context of technological globalization, the quality of software has become crucial for the success of companies that develop it. In this sense, the testing phase plays a fundamental role, aiming to identify flaws and increase confidence in the product. The testing phase is more rigorous and time-consuming than other development stages. Therefore, it is essential for the management of the testing team to adopt a systematic approach to manage communication, conflicts, individual skills, and collaboration, in order to avoid wasted time and effort, as well as the occurrence of undetected errors. The objective of this study is to identify the challenges faced by the testing team at XYZ company and propose best practices to improve its management. To identify the challenges, an online questionnaire was administered to the testing team members. Based on the responses obtained and a literature review, a guide of best practices was created. Subsequently, to validate these practices in the specific context of the team, a supporting document was prepared to present the best practices, and a second questionnaire was administered to the team member responsible for task coordination and distribution. The positive evaluation of the recommendations indicates that these can help in managing the testing team in question. This study contributed to identifying the challenges faced by the testing team and recommending best practices. Although some recommendations are already in use, it is crucial to increasingly promote the adoption of best practices to strengthen this type of management.