Automação de processo de gestão de apólice de seguros

Abstract

In a technological context where companies seek greater efficiency, reduced error rates, and increased productivity, the development of applications that utilize RPA as a foundation for designing robots capable of performing methodical, predictable, and repetitive activities is progressively implemented in corporate routines. The presented work describes an application aimed at automating a series of routines related to issuing quotes for automotive insurance policies that were previously carried out by a human operator. This application was based on a robot implemented using RPA. The development of the application was done using the UiPath tool and involved mapping the activities that could be automated within the process of issuing and recording quotes in an automotive insurance company. Inspired by this mapping, it was possible to develop a robot capable of automatically performing the following tasks: capturing the necessary information for generating quotes from a spreadsheet containing input data, subsequently entering this information into an internal system for quote generation, issuing the quote, and organizing the output data. The implementation of this solution resulted in reduced execution time, cost reduction, increased productivity, and a lower error rate in the process.