A influência da comunicação organizacional na rotatividade de funcionários em empresas de call center

Abstract

This project aims to present important theoretical concepts to understand the relationship between organizational communication and employee turnover, known as turnover, in call center companies in the city of Curitiba. To this end, the concept of communication was approached, from a scientific perspective, and organizational communication, focusing on some of its elements, such as communication aimed at the internal public and the organizational climate. The phenomenon of turnover was also understood, and how it affects an organization. In this project, a description of the call center sector was also addressed, in which, for the Course Completion Work, an ex-post-facto survey was carried out with former employees of these organizations, to understand whether the reason for the departure of those surveyed was related to communication within companies and the organizational climate, in order to identify a relationship between the elements. Finally, this work demonstrates the methodology and conclusion of the field research results.