A bilhetagem eletrônica no transporte coletivo de Curitiba e a inteligência coletiva

Abstract

Electronic ticketing is adopted as a strategy to enhance the efficiency of public transportation through the integration of information technology. This study aims to investigate the aspects of collective intelligence that develop or have the potential to emerge from the data generated by the electronic ticketing system of Curitiba’s public transport. Such data serve as resources to access collective knowledge, providing a foundation for decision-making in public management, considering the needs and interests of the population that can be evidenced through its analysis. The methodology adopted involved conducting a case study, employing documentary research methods and interviews to achieve the outlined purposes. The results obtained suggest that electronic ticketing holds significant potential for the emergence of organizational collective intelligence and for capturing the intelligence of the population, although it was not instituted with this purpose and is still far from benefiting from its full potential. This interaction with the collective knowledge contained in the simple ticketing data can contribute to more effective city management, taking into account important information about the daily lives of its inhabitants.