Mapeamento das competências funcionais: estudo de caso em uma empresa de celulose e papel

Abstract

The objective of the present study was: To map the functional competences for the operator position in a pulp and paper company. For accomplishment of the study, the central problem was: Which the necessary functional competences for the exercise of the operator position in a pulp and paper industry? The method used in the research it was the inductive. The research was characterized with relationship your nature as applied; with relationship to the approach of the problem as qualitative; with relationship to the objectives as exploratory-descriptive and with relationship to the procedures technical case study. The study occurred in the largest unit of the group researched. This unit is placed in Parana State. The industrial unit possesses the total capacity of 675 thousand tons of pulp/year and 675 thousand tons/year of papers and boards. The chosen techniques for data collection were semi-structured interview, questionnaires, direct observations, as well as documental analyses (operational procedures). Para the analysis and interpretation of the qualitative data was been worth of the methods of categories and analysis of contents. The research happened in two different circumstances, a theoretical one and other practice in the company together the operators and coordinators of studied areas, in other words, continuous digester DC-02 and paper machine 07, as well as coordinator of human resources. The thematic ones studied they were: the main activities (tasks of the position) accomplished in the job position of the positions researched; and the competences mobilized by the operator in the acting of concrete tasks during the exercise of the function. When being operated the functional competences mapping it was shown capable to capture the competences requested in innovative processes of work, above all those of cognitive nature. Therefore, in a conclusive way the research reached the objectives. These were reached and are materialized at competences matrixes proposed. It is concluded that these maps of competences are valid, because they made possible to detect and to evaluate the knowledge, abilities and necessary attitudes for the accomplishment of processes of the business, and activities of the work. Therefore, it is possible to perceive that the maps of competences proposed and your unfoldings in the plan concrete of the management practices represent an extraordinary tool in the organization field and people's management, because they can guide Organizational Learning’s processes and Corporate Education. They can also provide subsidies in the allocation and identification of talents, specifically in the definition of the professional profiles and in the internal and external recruitment.