Mapeamento e melhoria dos processos de gestão do Programa de Pós-Graduação em Administração da UTFPR

Abstract

This work has the general objective of mapping and improving the processes of the Postgraduate Program in Administration (PPGA) of the Federal Technological University of Paraná, located on the Curitiba campus. At first, a diagnosis of the program was carried out, based on an interview script with 21 questions to understand how it works. This script was subdivided into 4 sections, called “general issues”, “human resources”, “quality” and “processes”. The interviews were conducted with the PPGA coordinator, vice coordinator and secretary. Based on the data collected, a SWOT analysis was performed to understand the internal and external context of the program. The results of the diagnosis showed the need to map the management processes, in order to improve standardization and decentralize the knowledge concentrated on managers. Then, a GUT matrix was applied to prioritize the most critical processes. Thus, six more latent processes were chosen, which were mapped based on the techniques presented in the theoretical framework of this study. The practical activities developed were guided by the steps defined by the unified BPM cycle, which are: planning; analyze, model and optimize processes; implement the processes; and monitor processes. To perform such tasks, some Process Management tools were applied, which were: SIPOC, Flowchart, 5W1H and others. From them, it was possible to understand how the real functioning of each process was and model them. Thus, from this study, it can be expected that the program has a greater organization of its processes, better control its deadlines and also implementing Process Management in the organizational culture of the program, thus facilitating the development of PPGA activities.