Conceituação sobre necessidades dos clientes e proposição de uma técnica de associação com requisitos de software

Abstract

Software Requirements is considered an important activity in Software Engineering, as its quality reflects the success of subsequent activities for software development and, most importantly, the product in the market. This activity involves the technical specification of functional and non-functional requirements of the future product and should respond to the real demand of customers to ensure that the requirements are correct and complete. Despite the large number of research and proposition in the area, the activity of Software Requirements continues to be a major challenge for software development teams, as existing approaches are insufficient for a clear understanding of customer demands and their mapping to requirements. The objective of this research is to contribute to the advancement of the Problem Based Software Requirements Specification (PBSRS) approach under development at the Federal University of Technology – Paraná (UTFPR), by means of the detailing of concepts, the development of an ontology, and the proposal of technique for specifying “Customer Needs” and associating them with “Software Requirements”, aiming to make the approach more precise and practical for professionals. Through a case study, a diagnosis was generated that demonstrated the applicability of the proposed concepts and techniques.