Framework para orientação e diagnóstico da governança de TI na administração pública: do diagnóstico à prática

Abstract

Information technology governance (ITG) has a significant influence on performance measurement systems (PMS) of public organizations, but there is a gap in how its characteristics can be incorporated into projects. This study presents a systematic literature review that identifies 49 fundamental characteristics of ITG and correlates them with 10 critical factors for PMS in public administration (PA) and non-profit organizations. The resulting conceptual model elucidates ITG impacts on aspects such as stakeholder involvement and multiplicity, efficiency, and strategic control, and supports the development of an ITG diagnostic model. This model is applied in a case study with 3 Brazilian federal public universities and in a second case study in a Brazilian court of justice using open public domain data. The theoretical and practical discussion from the case studies reinforces that ITG practices should be considered in public PMS to enhance performance management. The proposed framework expands theoretical understanding and provides practical insights about this integration, fostering future research and supporting managerial decisions. Two technicaltechnological products are presented: a conclusive technical report and a process. The conclusive technical report presents the case study conducted in the 3 Brazilian federal public universities, highlighting the application report and lessons learned. The process presents the structure for diagnosis using the 5W1H technique and proposes an action plan, proving replicable to different PA contexts.