Metodologia PDCA para análise da perda de etiquetas de identificação e rastreabilidade de produtos acabados: um estudo de caso em indústria siderúrgica

Abstract

This case study was developed in a multinational steel company at the Juiz de Fora – MG plant. Its main purpose was to analyze the loss of identification labels and finished products during road transport and to search for solutions to this problem. For this, the product flow was analyzed from identification to storage, loading and delivery at port terminals. The solutions already implemented were also analyzed and we understood the reason for the ineffectiveness of the treatments. In the study, the PDCA methodology was applied as a structured basis for analyzing the problem and proposing solutions for it. As a result of this study, the total rate of tag losses was prevented from 3.55% to 0.32%, which represents approximately 90% reduction in the number of claimed coils. The main conclusion reached was regarding the importance of using a solid methodology as a basis for analyzing and solving problems, treating the root cause and achieving the objectives set.