Estudo sobre o processo de frete terceirizado de uma empresa de distribuição de alimentos

Abstract

The application of manual process controls can be challenging in several companies, especially small and medium-sized enterprises. This paper presents a detailed study of the third-party freight process in a medium-sized food distribution company using the DMAIC methodology. The topic was chosen due to a series of frauds and manipulations discovered within the third-party freight expense declaration process. The objective of this work is to utilize the theoretical framework of this methodology to measure, analyze, optimize, and standardize the freight process, as it is one of the most critical processes at the organization. By employing tools such as SIPOC, process mapping, cause and effect diagram, and FMEA, it was possible to identify the main causes of the problem and prioritize process optimization based on severity of impact. Using these tools, it was determined that enhancing the control process can prevent errors in all other processes, making it a priority for optimization and reducing operational risks. During the improvement phase, the acquisition of a new computer system for control was determined as the best alternative to enhance the studied process. With the new prototype, it was possible to develop standard operating procedures for each activity, ensuring sustainability in the execution of process activities. Overall, the lean manufacturing methodology efficiently guided the process study and led the project’s evolution in a clear and objective manner, highlighting critical points and root causes, and guiding towards more precise improvements.