Aplicabilidade dos conceitos do lean office e lean information em escritórios de engenharia civil e arquitetura

Abstract

The research analyzes the application of the principles and methods of Lean Office and Lean Information in project offices focused on the civil construction area, seeking to understand how the lean philosophy can be applied to these environments focused on adding value to the activities, increasing the quality of the products and services and eliminating waste related to waiting and execution time. It aims to understand the applicability of lean philosophy tools and methods in the search for improvements in process and information flows in office environments. The research methodology involves selecting offices for analysis, applying qualitative and quantitative questionnaires to them to obtain data in order to develop the processes and information flows of the offices. From the application of the methodology, it seeks to develop and analyze the flows found, indicate the waste found and possible problems in terms of quality of execution and waiting time on the path taken between the entry and exit of the flow and propose improvements, increasing the added value product or customer service. Finally, it conclude by comparing the results obtained from proven companies.