Empresas da construção civil brasileira e o PBQP-H: uma revisão sistemática

Abstract

The diffusion of concepts and practices aimed at quality management in the past century marked the evolution of productivity, organization, and relations with stakeholders in the industrial process. In the context of civil construction, the introduction of quality management systems, coupled with the demand for market certifications, has shown satisfactory results despite the characteristic limitations of this industrial sector. In Brazil, in the face of a scenario of trade liberalization in the 1990s and the realization that the housing industry lacked incentives to advance its techniques and inputs, the Federal Government established the Brazilian Habitat Quality and Productivity Program (PBQP-H). Through projects and study systems, this program aims to support the modernization and promotion of quality and productivity in the housing construction sector. This work sought, through a systematic literature review, to discuss the fulfillment of the initial objective of PBQP-H based on the analysis of the experience of civil construction companies with the actions and systems introduced by it. The bibliographic search was conducted on five research platforms, resulting in a set of works published between 2003 and 2024, which were selected and analyzed according to pre-established criteria. The selected publications demonstrate a predominance of case studies with a qualitative approach, all related to the System of Conformity Assessment of Services and Works (SiAC), indicating a scarcity of studies regarding other systems that make up the Program. Regarding the companies’ perception, there is dissatisfaction with the bureaucracy and costs involved in obtaining and maintaining SiAC certifications. However, there are common mentions of improvements in operational efficiency in both administrative sectors and construction sites, as well as improvements in the company’s relationship with its clients and collaborators. It is also recurrent in the works to show the difficulty companies have in quantifying the gains generated by adherence to the Program, as well as a motivation more geared towards the requirements of financial institutions that promote credit for construction. Despite fulfilling its initial objective, improvements in the communication strategy between PBQP-H and companies could enhance the results obtained.