Um sistema para análise de ordens de serviço

Abstract

The service sector plays a significant role in Brazil's Gross Domestic Product, demonstrating its economic relevance. However, a little-explored but extremely important niche is industrial maintenance, which demands a thorough analysis of the costs involved. This analysis serves as a basis for strategic decision-making, as it aims to reduce repair costs and improve expense control. In this sense, the service order emerges as an essential tool for this analysis, allowing to describe, record, price and specify the tasks to be performed for a client, thus leading to a more accurate view of the costs involved in each service. In order to improve efficiency and modernize processes, this work presents the development of a customized service order control system on a Desktop platform, for a company in Campos Gerais, in the state of Paraná. The choice of this platform was due to the already consolidated use of it by the consulted company. The proposed system differs from traditional approaches, such as Excel spreadsheets and physical files, offering a more effective solution for cost management and analysis. By using the service order as a basis, the system allows the identification and categorization of the elements that make up the costs of the services provided, including direct costs, such as materials and labour, and indirect costs, such as food and transportation. The development of the system was carried out in a company that uses the RAD Studio tool with the Delphi language, due to the familiarity and experience with this technology, guaranteeing a robust and quality system. In addition, the system includes the implementation of a Web Service, aimed at facilitating the transition to Web and Mobile platforms, in order to provide greater flexibility and scalability. In this way, the service order control system developed for the Desktop platform represents an innovative solution for the management and analysis of costs in the industrial maintenance sector. After completion, the system was delivered to the company for testing, approval and use.