Customização da metodologia scrum para o setor de logística de uma empresa automotiva

Abstract

The logistics sector has a wide variety of suppliers, clients and procedures that demand efficient management systems to control the process, without hindering the efficiency of operations. To this end, they seek agile methodologies, especially Scrum, due to the gains with the bureaucratization, internal autonomy of employees and effectiveness in the relationship with the client. Despite these benefits, its implementation is not easy or simple, compromising the expected gains due to the particular demands of the environment in question. Thus, this research proposes a Scrum customization for the logistics sector of an automotive company. To this end, the management methods used by the logistics department of the company studied were identified through meetings with those involved in the process. Next, the concepts of traditional and agile methodologies were reviewed, with emphasis on PMBoK and Scrum. Some case studies of Scrum optimized for the automotive area, especially for the logistics area, will also be surveyed. To better understand the process to be managed in the company, the process was also modeled, including its interfaces, procedures, and specific characteristics. Based on the process and procedures involved and Scrum characteristics, the method was adapted to act in the studied process. It was tested and adjusted by the team belonging to the process and then applied to a sub-process and quantified by indicators used within the company to verify the new performance achieved.