Políticas públicas inteligentes: uso de tecnologias da informação para auxílio na tomada de decisões

Abstract

Currently, information moves the world. Data is considered the “new oil”, and when well worked and contextualized, it can provide insights and support the actions carried out by institutions, whether public or private. As public management is inserted in this new context, there is an obligation to update itself and remain in constant evolution, something complex when it comes to public bodies which, in general, due to bureaucracy and lack of human and financial resources, tend to become outdated and at the mercy of the good will of their respective managers. Due to this, there is an increasing distancing and questioning of society regarding the quality of public service provision. Thus, the objective of this thesis is to present and discuss the benefits that can be obtained through the use of information technology tools, aimed at aiding decision-making by public management, in addition to proposing improvements and making tools available só that public management bodies in different government spheres can visualize and identify the benefits that the use of information technology can provide in the urban planning of a city and consequently in public policies, allowing the efficient use of resources, the integration of solutions, prioritizing certain areas or regions, in addition to improvement in the quality of public service provision, directly impacting citizens. The studies presented address the provision of solutions for use and analysis by the Fire Department and the Bomb Squad, bodies linked to the Public Security Secretariat of the State of Paraná, a solution for the management of alternative sentences under the responsibility of the Federal Court, an analysis using artificial intelligence techniques to mitigate traffic accidents in the city of Curitiba-PR, and finally an exploratory study that seeks to identify the main characteristics of success and failure for the adoption of computerized systems to support decisionmaking by national and international public management. Regardless of the initial objectives of each project, all of them have as their main focus the use of decisionmaking support tools to aid public management, providing improvements in services provided to the community. This document is divided into eight chapters, five of which are intended for specific studies of a situation that will be exposed in addition to proposing the use of a technological tool that can assist in planning public policies for which the given body is responsible.