Planejamento e controle da produção: proposta de implantação em uma indústria vidreira no Norte do Paraná - Brasil

Abstract

Measuring a customer's satisfaction with the acquisition of a product is a way of defining the connection with the brand, being closely linked to several factors, including the reality of the processes lived inside the company. Thus, many industries seek to develop to add value to their products and attract new customers. The present work aimed to propose the implantation of the PPC based on Barros Filho’s (1999) methodology for a glass industry in the North of Paraná. The method unfolds in ten steps, in which it approaches from the basic principles to the implementation of production planning and control. Several techniques were used to obtain information relevant to the company, such as: informal conversations with employees and those responsible for the process and research in bibliographies. At the end of the work, the industry benefited with a step-by-step process for a PPC structuring, with the intention of having products with greater added value, a more structured and efficient process.