Aplicação do método Pereira Junior de gestão por processos na Easy capacitação

Abstract

In relation to the world market, consulting in Brazil is of little representation, but since 2020, there was an increase in the hiring of consultants due to the arrival of Covid – 19, that has drastically altered the way companies and users view the positions of commercial and business development, thus presenting a competitive market against competition. Due to the development of this sector it is necessary to use methods to reduce the damage caused to internal and external customers of organizations. In this sense, the Process Management allows the identification of improvement points besides transforming problems into solutions in order to reduce waste. Therefore, this work was developed at Easy Capacitação, located in northeastern Brazil. The objective of this study was to apply improvements in the organization's consulting processes. The research consisted of a case study, in which the Pereira Junior method of process management will be used in order not only to understand the process, but also to identify the positive and negative points in order to suggest action plans to optimize the processes. The expected results consist of increased financial return, reduction of delinquency, optimization of time, greater independence for the financial department and greater organization of information flows.