Avaliação do nível de maturidade em gestão do conhecimento em uma instituição pública de ensino superior

Abstract

A maturity analysis in knowledge management enables the assessment of the current state of an organization, allowing for targeted interventions to improve identified areas. Knowledge Management (KM) has increasingly gained recognition for its significance in large organizations; however, the public sector seems to lag behind in adopting this trend, thus failing to fully harness the potential benefits that KM can offer. The primary objective of this study was to evaluate the maturity level of a public institution, specifically a Federal Institution of Higher Education (IFES). To achieve the objectives of this study, a literature review was conducted to identify conceptual models. After a comparative analysis of the findings, it was evident that the Knowledge Management Model applied to the Brazilian public sector (MGCASP), developed by Batista (2012), is the most comprehensive and current model for the proposed purposes. Following this, the model was applied to a regional branch of a Federal Institution of Higher Education, comprising three campuses and 711 employees, yielding 48 valid responses. The research results revealed that the institution is at Level 1 - unawareness of KM. A roadmap was developed, outlining the identified areas for improvement and suggesting appropriate actions.