Gestão da rotina e seus impactos na governança tática de uma indústria no estado do Espírito Santo/BR

Abstract

Ensuring quality and, consequently, customer satisfaction is a major challenge, specifically for companies that seek at all costs to remain in a highly competitive market. Faced with the need for high productivity, organizations and employees find themselves in a scenario with many activities and realize that their work planning requires routine management focused on priority demands. Therefore, this study aimed to apply the routine management methodology for the tactical leadership of a pulp and paper industry in the southeast of Espírito Santo. This study is justified by the fact that, in order to ensure efficiency throughout the process, it is necessary to understand how leaders work in each sector of companies, where each leader has the role of managing routine work and processes. Therefore, the developed research is classified as being of an applied nature, with a quali-quantitative aspect, being descriptive and field. The results showed that the hierarchy of needs can be seen as the compass that will lead the business towards the vision that was originally had in the beginning and that was lost with time. By applying it, one can assess the business to see what needs repair. It was concluded that routine management offered the organization object of study a standardization of operational activities that allowed each individual to assume their responsibilities, mapping the results of the processes in order to carry out the essential corrective actions and, therefore, the consecutive improvement.