A aplicação de ferramentas clássicas da qualidade em uma microfábrica de gesso

Abstract

To obtain greater productivity, in the processing or production of any product or service, quality is a watershed. Once inserted in a competitive market like the current one, a close look at a management strategy that seeks differentiation among competitors can define the success or failure of an enterprise. The objective of this work was to identify points of failure, through the application of quality tools, to improve the production process of plaster joints. The work was carried out in a descriptive exploratory character, in relation to data collection it was characterized as Documental/Observation. Finally, through the research carried out in the company, two central problems were contacted that led to the breakage of the produced joints and after a treatment of the case using the quality tools, it was possible to develop an action plan in three stages. The present work concludes that the tools give a good vision and methodological organization of the phases that must be applied for the resolution of the problems, being able to make the company in question more competitive besides adding more quality to the product and efficiency in the production.