Apropriação de um sistema de informação: um estudo de caso na Universidade Federal do Paraná - UFPR

Abstract

The transformations taking place in the nature of work and organizations cannot be understood without taking into account both the technological changes and the institutional contexts that are reshaping organizational activity. Due to this assumption, studies that explain and understand the nature and consequences of techno-social phenomena that increasingly permeate our lives are considered relevant. The present work aimed to analyze the appropriation of a work organization tool mandatory for use in a Federal Public University from the perspective of the tool’s users. Therefore, it was decided to develop a single case study at a Federal Public University to understand the process of implementing a work tool, a new technology. Starting with the perspective of the tool’s users and using Activity Theory as a theoretical lens, the process of appropriating the technology was analyzed, how the practices were disseminated, what were the main barriers encountered, and what the situation is at the moment. Semi-structured interviews and document analysis were carried out for data collection. The documents researched were resolutions, ordinances, memorandums, manuals, decrees, federal government laws, and information published on the official websites of researched institution and the Federal Government. The procedure for analyzing the data was carried out using meaning cores. Through the analysis of qualitative material, this procedure aims to grasp the meanings that constitute the content of the informants’ speech through cores of meaning. The analysis made it possible to highlight seven nuclei: a) rules, b) community, c) division of labor, d) mediators, e) innovation, f) contradictions, and g) appropriation. From the analysis of the research data, it can be observed that the appropriation took place in collaboration and interaction with people; that is, the appropriation of technological systems occurs from the process that involves social and individual aspects, critical reflections on experiences past, which results in the process of construction of meaning, the ability to transform the functionality of the tool, assigning it different uses, according to their way of perceiving and being in the world, that is, the subject does not remain passive in contact with the instrument.