Estudo dos benefícios da adoção de um plano de gestão de qualidade para obras de infraestrutura

Abstract

Civil construction has experienced great advances in recent years, adopting management methods and tools capable of improve the sector, which has always faced problems in terms of productivity and quality. Although there are quality programs in the field of building construction, there isn’t much research about the quality of infrastructure works in our country. The goal of this research is to investigate the benefits that can be obtained through the adoption of a quality management plan in an infrastructure work through. The method used in this research was case study. During the case study, a quality management plan was proposed covering the main phases of project management, and tools and methods found in the bibliographic research were also adopted, which allowed the evaluation of failures in production processes and the study of actions to be taken. To complete this research, the results were verified after the implementation of the quality management plan, comparing with indicators in a period before to the implementation of the plan, reaching as result a better efficiency in the work done, through the reduction of works performed outside the quality standards, reduction of the need for rework and increase in productivity.