Análise crítica e sugestões de melhorias para o processo de gerenciamento de custos de uma construtora brasileira do segmento de infraestrutura

Abstract

The competitive scenario seen in project management, especially those associated with civil construction, requires companies, which make up this sector, the development of techniques and processes that enable an integral management of the enterprise. In the same way, the market pays and rewards trained professionals endowed with the necessary skills to obtain the certifications made available by the most active institutions in the field. In this context, cost management stands out against the other areas of knowledge that make up the coordination of projects, the present study has the task of delivering a critical analysis of the cost management process practiced in a Brazilian construction company specialized in the infrastructure segment, in as a result of such analysis, suggest improvements based on the reference literature and on the native characteristics of the institution in order to consider in the proposed contour solutions the essence of the company and its organizational reality. In order to meet the proposed objective, a theoretical foundation was structured that brings together concepts and techniques relevant to the government of project costs, content developed by relevant authors and published by the most active institutes in the area of project management. The research method used was the case study, exploratory and qualitative. The data collection protocol consists of interview techniques, direct observation and documentation. From the database and information collected, a narrative in report format was developed and, finally, a critical analysis of the researched process was carried out, só improvements were indicated that merge the concepts addressed by the reference literature with an emphasis on meeting the objectives desired by the board. Company, which wants to implement the functions of the contracted project management ERP in the integrated system. As a final product, a cause and effect diagram was developed, and an overview of the cost management process developed by the studied institution was drawn.