Análise dos impactos nos resultados operacionais e financeiros de uma obra sem um sistema de gestão de qualidade

Abstract

The Quality Management System consists of a program whose main objective is to achieve a more efficient form of execution, fighting the main causes of waste. In order to analyze the impacts of the absence of a quality management system, a case study was carried out in a work of a residential building, located in the city of Curitiba/PR. For this, the methodology adopted compiled photographic records and documents of the analyzed work, in addition to the day-to-day monitoring of the work, presenting all the necessary data to support the analysis of the impacts of the absence of a QMS. This data compilation resulted in a qualitative analysis of the non-conformities presented in the work, in relation to the 9 categories of waste defined in the STP, in addition to highlighting possible ways to avoid and/or improve such non-conformities with the use of management systems and tools of quality. It can be noted that the absence of a QMS impacts both the schedule and the budget of the work, in addition to causing problems related to organization, waste, security, finance and productivity, which in most cases could be avoided with management and more efficient programming, with improved communication between sectors and with a trained team, principles that underpin the QMS. In view of this analysis, the study demonstrates that the use of a QMS and its tools is a fundamental factor to avoid several disorders highlighted during the research, and would allow several gains for the construction company, among them, the increase in the efficiency and quality of the products and services, the optimization of time and labor, the reduction of environmental impacts caused by civil construction, in addition to having a direct impact on the reduction of expenses and delays in the schedule. The present work served as an incentive to implement the QMS to construction managers who are interested in increasing productivity and improving the quality of their products.