Aplicação de ferramentas de gestão da qualidade para redução de não conformidades em uma indústria de embalagens

Abstract

The pursuit of product quality in the production process in industries is commonly prioritized by large companies. This study aimed to report and analyze a project for reducing nonconformities in a flexible packaging industry, focusing on customer complaints related to a specific defect called “Wrinkles”. The methodology employed utilized a managerial tool proposed by the company itself, named "10 Passos" (10 Steps), along with quality management tools such as the Ishikawa Diagram, Brainstorming, and Pareto Chart. The study addressed the use of these tools in identifying the root cause of the Wrinkle defect, contributing to the creation of an improvement project with corrective actions aimed at reducing the occurrence of quality deviations. Through the analysis of results, the impact of the proposed actions was measured by comparing the number of complaints in 2021 with the period from July 2022 to June 2023, revealing a reduction of 24.6%. Project management played a crucial role, highlighting persistent challenges in internal defect detection. The project not only yielded quantitative results but also strengthened the culture of operational excellence, underscoring the commitment to customer satisfaction.