Implementação de programa de gestão de lições aprendidas no setor de projetos numa empresa do setor da construção civil de Londrina (PR)

Abstract

Currently, Project Management plays a pivotal role in the success of ventures, providing structure and direction to achieve goals and objectives. Among the tools, Lessons Learned stand out for their ability to capture valuable insights and knowledge acquired throughout the project, enabling continuous improvement and the refinement of practices for future projects. In this regard, this work addressed an analysis and control of Lessons Learned in the context of construction projects within a construction company, following the best practices guidelines recommended by PMBOK. The research also explores the characteristics and specificities of a mission-critical environment designed to house management systems that keep operational execution services available for customers and users. To achieve this, a meticulous focus was placed on the identification, documentation, and analysis of Lessons Learned from various projects, aiming to enhance processes, prevent the recurrence of errors, and promote a virtuous cycle of continuous learning. This study contributes to strengthening the organizational culture oriented toward excellence and efficiency in project management, with significant benefits, as evidenced by improvements in activity management, problem solving and operational efficiency of the team.