Gestão da qualidade de vida no trabalho para melhoria do desempenho laboral: implementação numa empresa do ramo de produtos de higiene pessoal da cidade de Rolândia - PR

Abstract

The present study aims to evaluate the quality of life at work (QWL) in a personal hygiene products industry in the city of Rolândia, Paraná, Brazil. The main objective is to evaluate the degree of satisfaction of employees seeking greater productivity, with specific objectives being the development of a theoretical framework on the theory of human relations and people management, application of exploratory satisfaction research, identification of possible causes of dissatisfaction and suggestion of improvements and an action plan for the company in question. The preparation of the work is justified since People Management with the application of QWL tends to promote improvements in employee satisfaction, directly influencing productivity and organizational performance. The methodology was based on a broad theoretical framework and qualitative-quantitative research with the Survey method, through a questionnaire, based on Walton's QWL model, which lists attributes divided into seven categories: adequate fair compensation, working conditions, use of capabilities; opportunities; social integration, constitutionalism and work and life for ten employees of the organization. The results obtained reported that the highest degrees of satisfaction were in working conditions, social integration, use of capabilities and constitutionalism. On the other hand, the greatest degrees of dissatisfaction were in fair and adequate compensation, opportunities and work and life. Action plans were suggested involving job and salary studies, performance evaluation, employee training and development, benefits and infrastructure and rest, as well as incentives for physical practices, ergonomics and workplace gymnastics. It is concluded that attention to people management and quality of life at work is fundamental to achieving mutual gains for both the organization and its employees.