Aplicação do Design Thinking na construção do guia de redação de documentos parlamentares da Câmara Municipal de Cotia - SP

Abstract

The City Council, agency of popular representation, constitute the Legislative Branch and strengthen democracy in Brazil. In them, councilors represent the population, with whom they must be in permanent contact to take their demands to the municipal administration, aiming to improve the city and the lives of its citizens. These demands reach the municipal administration through official documents, produced in the councilors’ offices, which must be written in a clear and objective manner, só that the problems presented and the solutions proposed by the councilors can be quickly identified. To facilitate the process of preparing such documents, the objective is to create a guide for writing parliamentary documents for the Cotia City Council, using the Design Thinking methodology. After mapping the documents produced in the offices and identifying the profile and difficulties of the advisors, through interviews and participant observation, data analysis was carried out. In this process, Iramuteq software and Design Thinking methodology tools such as brainstorm, empathy map and user journey map were used, which allowed the real needs of servers to be identified. The application of the Design Thinking phases in the collection, analysis and compilation of information, combined with empathy and ideas generated in the brainstorm, guided the process of building the Technical/Technological Product - PTT of this dissertation. The guide provides improvements in the writing, standardization and gains in the quality of parliamentary documents, speeds up learning of the uses and directions of each document, serves for consultations and saves money on training employees.