Organização e gestão do processo de trabalho e o desgaste da saúde de motoristas por aplicativo de Curitiba e região metropolitana

Abstract

This research aims to discuss the relationship between the organization and management of the labor process and the health-illness process of application drivers. In view of recent studies on the world of work, the app driver is in the context of work mediated by digital platforms. We emphasize that this context is the result of a process of transformation in the forms of organization and management of laborprocesses, which aims to continuously control live work. The technological apparatus of digital platforms in this production process adds even more to capital with intense use of the physiological and psychic capabilities of workers. Therefore, the production process and working conditions and situations interact in a decisive way in the worker’s healthillness process, through workloads which increase the process of health deterioration. From an empirical understanding, we verified in the drivers’ labor process, the consequences between workloads and the process of health deterioration and, in addition, the defensive strategies under which workers mobilize individual and collective behaviors and actions in order to avoid suffering and deepening wear and tear. For this study, we carried out semi-structured interviews with app drivers operating in the city of Curitiba and the metropolitan area, based on a sample constructed through an exploratory stage to access workers with the support of the “snowball” technique. Through analytical categories identified in the data collection process, we present a dialogue between theories of the social production of health and the psychodynamics of work to assess wear and tear as a result of the drivers’ labor process subjected to the management of digital platforms.