Gestão de conflitos no ambiente universitário: do estudo de viabilidade à proposta de estrutura de uma câmara de mediação na Universidade Tecnológica Federal do Paraná

Abstract

The investigation of disciplinary infractions in the Public Administration, through an Inquiry or Disciplinary Administrative Process, generates not only financial costs, but also emotional ones. As a result, it is becoming increasingly necessary for the Public Administration to adopt conflict management methods that are compatible with an efficient and dynamic organization, and the Public University can be no different. The paper analyzes organizational configurations and investigates the normative rules related to conflict resolution, with a focus on the use of mediation, with the aim of presenting a structure for a Conflict Resolution Chamber for UTFPR, based on a comparative analysis between the two Federal Universities. In addition to the Conduct Adjustment Agreement, a way of resolving disputes in the university environment without applying a penalty, there are universities that already work with models of Mediation Chambers as a way of resolving interpersonal conflicts in their environments, including the Federal University of Goiás. This justifies a comparative study between this University (UFG) and the Federal Technological University of Paraná (UTFPR). Of an applied nature and with a qualitative approach, the work uses bibliographical and documentary research and follows the main websites of these universities (and related links) to compare the structures found in both. The study points out that, although both have Ombudsman's Offices and Correctional Units, UTFPR does not have a body in its structure for the prevention and administrative resolution of conflicts, using the instrument of mediation to do so, unlike UFG, which has a Chamber for the Prevention and Administrative Resolution of Conflicts (CPRAC) operating within its scope. Finally, the study concludes by proposing a structure for a Mediation and Conflict Resolution Chamber within UTFPR, thus achieving the general objective set out in this work, which will be done through a specific instrument represented by the technical-technological product, the result of this academic work. As a follow-up to the studies, it is proposed to monitor the implementation of the Conflict Resolution Chamber at UTFPR, with subsequent analysis of the practical implications caused by its operation, based on adjustments to data collection procedures, statistical analysis or research methods.