Implantação de um sistema para registro de ocorrências veiculares: um estudo de caso

Abstract

The use of computerized systems results in greater quality and productivity in several areas. In the field of waste collection and final destination, it is no different. A company of this branch in the city of Ponta Grossa - PR has a great demand in managing the maintenance of its vehicles, which is aggravated by the lack of a specific system for this. To solve the problem, this work sought to select a computerized ticket management system. For this, an ethnographic observation was carried out in the work environment. Subsequently, there was a survey of requirements and a search for solutions that already exist on the market. Then, a comparison was made between the solutions found in order to implement the one that best met the elicited requirements. As a result, the chosen system was well accepted by the company's employees, a fact proven by means of an evaluation questionnaire applied after the experimental implementation period.