Panorama das telecomunicações a partir do período de pandemia de COVID-19

Abstract

The present study addresses some characteristics and reactions of various sectors, which resulted from the COVID-19 pandemic in relation to the impacts caused on telecommunications services in Brazil. The study used as its main theoretical contribution, the data published by specialized bodies in the telecommunications sector: ANATEL, CETIC and IUT between the years 2019, 2020 and 2021. The objective of the work is to analyze impacts and actions arising in telecommunications systems during the COVID-19 pandemic period, taking into account the aspects arising from the massive migration of essential services, from society to the digital world. The data presented suggest the migration of these services to the web in a disorderly and sudden way, causing their mass use, and consequently a series of complaints from users, such as: crashes, network drops and poor signal quality of these services. It is concluded that the qualitative and quantitative assessment of this new reality was essential for the system to not collapse. From there, emergency and impact, recovery and new normal actions were taken, involving key players in the area of telecommunications, government, consumers/users, companies and businesses.