Análise do processo de implementação de instrumentos de controle de qualidade na execução de obra de acordo com o PBQP-h: um estudo de caso em uma construtora no Rio de Janeiro

Abstract

This research presents as its central theme the implementation of quality management tools in the execution of work relating to the PBQP-H requirements and its general objective is to analyze the process of implementing quality instruments in a work under the Minha casa minha vida em program. a construction company in the city of Rio de Janeiro in order to identify the difficulties that exist in the system. As for the methodology, it is an exploratory research, with field research of a qualitative nature. Data collection was carried out using the construction observation method over three months and a non-formalized interview with the project's resident engineer and the quality manager. The following topics were covered in the theoretical framework: Standardization, ISO 9001, PBQP-H, quality management tools, 5S program, PDCA cycle and barriers to implementing quality management. Data analysis was carried out through the analysis of the observed content and the results of the interview, in which it was possible to observe that the barriers to quality management were largely related to the human factor, such as the lack of commitment of employees and high company administration, it was also possible to observe the influence of lack of resources and misuse of technology as difficulties for good management. By monitoring the work, it was possible to observe the gradual improvement in various sectors of the company.