Uma análise dos programas de avaliação de desempenho de empregados de bancos públicos brasileiros

Abstract

The quest for competitiveness is a constant reality in the modern organizational scenario. To stand out in a fierce market, organizations are continually improving their management and performance practices. In this context, performance evaluation emerges as an essential tool to measure the performance of employees in their respective positions. Through accurate data and structured feedback, this assessment offers the opportunity to identify strengths and areas for improvement, enabling the continuous development of individuals and, consequently, driving the growth of organizations. The general objective of this dissertation is to analyze performance evaluation programs for employees of Brazilian public banks. To achieve the general objective, this research aims to: Identify the characteristics, objectives and methods of evaluating people’s performance, as based on theoretical references; identify the models and characteristics of employee performance evaluations used by Brazilian public banks; compare the performance evaluations used by Brazilian public banks. The research adopted a qualitative approach, allowing an in-depth analysis of employee performance evaluation programs in Brazilian public banks. This approach enabled a detailed understanding of the various strategies and practices used by the institutions, as well as a contextualized interpretation of the results obtained. The results of this research reveal that the use of performance evaluations by banks contributes significantly to the improvement of institutions. Through these programs, employees are encouraged to reach their maximum potential, while enabling managers to identify talents, align goals and promote a more efficient and motivating work environment. An innovative aspect of this study is the specific analysis of Brazilian public banks, a field of research that still lacks in-depth studies. It is worth mentioning that, in order to obtain essential data for this study, information regarding performance evaluations was made available by public banks: Banco da Amazônia (BASA), Banco do Nordeste (BNB), Banco do Brasil (BB), Caixa Econômica Federal (CEF), Banco do Estado do Rio Grande do Sul (Banrisul); and Banco de Desenvolvimento do Extremo Sul (BRDE). This information was provided by financial institutions based on the Access to Information Law (Law 12,527/2011), which ensures access to information of a public nature. Furthermore, it is important to emphasize that, due to the sensitivity of the subject, two of the banks under study, Caixa Econômica Federal and Banrisul, did not provide detailed information, claiming that such disclosure could harm thecompetitiveness of these institutions. This limitation of access to information highlighted the relevance of research that addresses performance management in public organizations.