Aplicação da ferramenta ciclo PDCA na gestão de viagens corporativas de uma logtech brasileira

Abstract

In search of a competitive advantage, companies in the current scenario need to be able to change and advance their processes. One of the strategies to improve in this regard is the use of quality tools in business processes, which help in monitoring a possible solution to a given problem. In this sense, the present work aimed to present an application of a quality tool, the PDCA Cycle, in a corporate travel process, which was initially warned with several problems, such as lack of standardization and control. As for the method, it was a case study, for describing, in an analytical way, the development and application of a Travel Policy. From the results obtained, there was standardization and control of corporate travel expenses, generating a 25% reduction in their expenses. Thus, concluding that a quality tool is effective in any type of activity or process of an organization.