Treinamentos faseados para a estruturação do processo de qualificação operacional em uma indústria farmacêutica do norte do Paraná

Abstract

Currently, one of the greatest resources that the organization has is the knowledge of your professionals, making it essential to train and manage this technical knowledge, in order to improve production performance and the quality of products and services. In this sense, People Management can be understood as a set of several factors that produce organizational strategies. As the way in which this management will be carried out and how these strategies are defined, it can directly influence the organizational behavior of employees, as a basic premise for professional development and learning in the work environment. In this way, the Training and Development of people becomes the main practice of People Management to promote the improvement of organizational processes, guaranteeing a more qualified process bringing reliability and quality to the operation and to the company's products. Therefore, the objective of this research was to describe the development and application of phased training in a pharmaceutical company, for operational qualification and people development, in order to improve productivity. For that, the case study method was used to analyze and report the functioning of training within the company. From the results obtained, it was found that there was an improvement in setup times of an average of approximately 13%, and there was a satisfactory result in the applied satisfaction survey of an average of 87%.