Gestão de processos e de qualidade: estudo de caso em uma gerência de engenharia

Abstract

The need for tools and methodologies to reduce waste and optimize processes has become increasingly evident for civil construction. With increased competitiveness and to remain in the market, companies are looking for ways to increase productivity and quality standards. Lean Construction presents methodologies capable of optimizing processes, based on the Toyota Production System and concepts such as just in time (pulled production), autonomation (Jidoka) and continuous improvement (Kaizen). Therefore, this research sought to identify process and quality management that can be incorporated into the Civil Engineering and Project Management departments of a cooperative, located in southern Brazil, in order to present alternatives that contribute to increasing the effectiveness of routines using fewer resources. Through a case study, accomplished out between the months of May to December 2022, it was possible to investigate the routines, processes and tools used by the organization to manage projects and works. As a result, based on the literature, this study proposes methods and tools to make the processes leaner and more efficient, incorporating the use of management tools as a standardized operational procedure for the routines of the departments, object of this investigation.