Acessibilidade e inclusão: estudo de caso da Universidade Tecnológica Federal do Paraná campus Medianeira

Abstract

The study aimed to identify the accessibility offered by a federal university. Using a qualitative methodology in exploratory research, a case study was carried out, focusing on sectors that provide direct service to the academic community, as well as t o users who demand inclusive and accessible services. The public university needs to serve all citizens who seek its services indiscriminately and, for that, it must provide an accessible and welcoming environment. The research aimed to identify the barrie rs experienced by individuals who need an accessible and welcoming environment, a s well as the reality faced by the team that provides care. In addition, the study identified training and actions to assist in the inclusive process. Semi structured intervie ws, authorized by the university's ethics committee, were used to collect data. Users in need of accessibility and employees providing these services were invited to participate. In the end, the research presents a proposal for a new questionnaire, suggesting an instrument for assessing accessibility and inclusion on campus, which should be applied annually.