Uso de ferramentas da qualidade na minimização do risco de perda de franquias

Abstract

The convenience store franchise sector was strongly driven to expand its scope as a result of the effects of the pandemic scenario. Thus, franchisors demanded efforts to enable the aggressive implementation of the expansion of their store network. As a result, the present study that will be carried out sought to minimize the risks of loss of a convenience company, located in different regions of Brazil. The research sought to elucidate the knowledge about the subject, with theoretical references and practical application. Through methods found in some references, a quality management model was elaborated, whose purpose was to promote a result about the reduction of losses of franchise stores, through the application of the tools proposed in the project.