Aplicação da metodologia PDCA para melhoramento da chegada e saída de carretas na doca

Abstract

The companies pursue increasingly process quality and efficient to avoid product and services fails. The methodologies are may be cost-efficient to resolve company problems since base until complex and to apply the continuous improvement. In this TCC will be submitted the PDCA methodology to resolve the truck arrival and departure on docks. The PDCA is a methodology which can be based in four steps, where the beginning of one is the started in another one. The method of research has an exploratorium character through literature to apply in order to quality and quantity. In methodology was used, quality tools to help to problem resolution with target managing change and the continues' improvement. As a result of PDCA application is 35% an ontime improvement arrival trucks of dock.