Avaliação pós-ocupação: análise da percepção de desempenho e satisfação dos usuários em relação às suas características socioeconômicas e sociodemográficas

Abstract

This work aims to analyze how the perception of performance and user satisfaction changes in relation to different socioeconomic and sociodemographic characteristics. To do só, we used data obtained from a satisfaction questionnaire conducted by the post-graduation department of UTFPR, using the survey model. This survey was answered by over four hundred people, with the intention of being as comprehensive as possible. Among the constructs that generated the questions, the following variables regarding the user were selected for analysis in this work: level of education, gross family income, age, number of children, and marital status. And for a better understanding of the place, the variables chosen were: city, neighborhood, length of residence, housing situation, and type of housing. Each of these variables had their answers separated in two groups, and because it was non-parametric data, the Mann-Whitney test was used to verify the existence or not of difference in perception of performance and satisfaction between the groups of users. Each of the differences pointed out was analyzed from histograms and boxplot graphics to understand how they occur, and what could be their causes.