Análise do forneamento de uma indústria alimentícia através da aplicação de ferramentas da qualidade

Abstract

Quality tools are essential because they facilitate the identification of failures for the standardization of a process in a company, especially in the food industry, which has been highlighted in recent years. The present work aims to analyze the supply of a food industry through the application of quality tools, focusing on listing possible failures and suggesting viable solutions for them. For this, Brainstorming was used to collect ideas, the Ishikawa Diagram to make a relationship between the problems and all the potential causes of failures and the flowchart to allow an overview of the process. With the information obtained in the visits and with the company, the last tools applied were the five whys to find the root causes of the identified problems and the 5W2H, to draw up an action plan so that the company could have a direction in its actions. With the application of such tools, it can be said that it is possible to standardize the company's supply, decreasing losses and increasing its productivity, in addition to proposing an annual loss of profit estimated at 6.86%.