Análise combinatória entre DMAIC e PDCA em um estudo de caso: projeto de implementação de muro de vidro em cooperativa médica do interior paulista

Abstract

This research sought to find an acceptable form to use the DMAIC and PDCA cycles in a combined form, for that, there was a brief contextualization of these management tools and analysis of some points of similarities and divergences between them, then a case study was presented of a pre-project for the implantation of a glass wall for a medical cooperative, located in the interior of São Paulo, where there was a monitoring of the definition of the objective and needs of project, elaborated, task list, Kanban to measure the variables of this process, evaluation and choice of companies and suppliers according to what was planned, then the control of the defined processes was carried out, through the chosen tools, ending with the closing of the pre-project with the documentation of the variables found in its elapse. The research was successful in its objective, because it can compare the isolated effects of the cycles and their combinatorial performance, this form creating a sevenstep cycle, with the introductory part of the process enriched by the DMAIC method and information management by the PDCA method.