Aplicação da ferramenta 8D no aperfeiçoamento da qualidade do setor de embalagens

Abstract

The quality of the products developed by a company is a determinant factor for its success, so, to reach this purpose, the 8D methodology has been widely diffused in companies of various Segments. The methodology is divided in eight steps, that goes from the identification of the problem, identification of root causes, until application of actions and team congratulation. Hence, a case study in a packing company was performed using 8D to assess and propose actions for seal problems in packaging for sterilization, in order to assess its performance and reduce the cost of complaints from customers received related to this failure. The eight steps were followed, and the company obtained significant results. The cost with customers claims related to the failure, in the year of the application of the methodology, decreased by half, as well as the following year. In addition, the methodology provided effectiveness in relation to improvement in identifying internal nonconformances, increasing its frequency, and improving the quality of the whole material. Therefore, it was possible to conclude that the methodology can be applied for the solution of problems arising from complaints, and also other problems found in the production system.