Aplicação do método DMAIC em uma empresa do setor logístico

Abstract

Given the advance of globalization today, companies in the industrial and service sectors are increasingly looking for tools that provide continuous improvement to keep them competitive in the market. Focused on this improvement, companies in the logistics industry in Brazil have been seeking to improve their processes so that they can reduce costs and increase revenues. Faced with the search for tools for improvement, we highlight the Lean Six Sigma tool, which works with the theoretical of Lean Manufacturing, along with the statistical part of Six Sigma. Through this tool, the process is analyzed and developed using the DMAIC methodology of projects, solutions to the problems presented. This methodology enabled the development and improvement of the company's processes using tools such as Cause-Effect Diagram, Pareto Chart, Regression Analysis, among others.These tools used converged the inefficiency of the billing process for the company. With this, the company once again improved its performance in relation to the customers it served, bringing excellence and business competitiveness.