Proposta de modelo de maturidade de processos de gestão patrimonial: um estudo na Universidade Tecnológica Federal do Paraná - campus Londrina

Abstract

Considering the growing expansion of UTFPR – campus Londrina and the high acquisition of movable assets, the efficient performance in the Patrimony Division (DIPAT) becomes important to ensure the management of assets and compliance with legislation through its processes. However, there is a high number of non-conformities that make the asset management process difficult and inefficient. Therefore, this research aims to (i) diagnose the degree of maturity of the wealth management processes and (ii) contribute to the improvement of the wealth management processes, of the UTFPR Heritage Division – campus Londrina, through the development and application of a maturity model built from the consolidated and most referenced BPM models in the literature: BPM-CF and PEMM. For that, a systematic literature review was carried out, using the ProKnow-C methodology, with the purpose of composing the bibliographic portfolio referring to the process management maturity models and guiding the construction of the model proposal. The methodology for building the model was based on multicriteria decision making methods (Multicriteria Decision Making (MCDM), with the Analytical Hierarchy Process (AHP) method applied for the calculation of capacity weights and the Fuzzy Technique for Order Preference by Similarity method to Ideal Solution (TOPSIS) for the generation of a synthetic indicator that measured the maturity level of the evaluated sector The application of the model allowed to identify the maturity level of the UTFPR campus Londrina DIPAT, which has a maturity level 3 (defined). The application of the model in UTFPR campus Reitoria’s DIPAT allowed a comparative analysis to identify the critical improvement factors in DIPAT Londrina, such as: strategic alignment, culture and people, in addition, the model was programmed to facilitate its dissemination and agility in obtaining the results. Conclusively, the process management maturity model with a multicriteria approach proved to be efficient to evaluate the maturity of the patrimonial processes, obtaining a positive evaluation by the users.