Abordagem do BPM e suas ferramentas utilizadas no estudo de caso de uma empresa do segmento logístico

Abstract

In 5 decades of study by authors consolidated in the history of literature, organizations have realized the need to analyze their processes and operational flows in order to immerse the factory floor and detect failures through specific and consolidated techniques. The purpose of this study is to approach the BPM methodology, in order to show the reader the concepts and their definitions, as well identify their tools consolidated by the literature, which will be used by the author, to improve a process in the logistics segment. Value Stream Mapping (VSM) is a precursor tool for understanding material flow and information on the steps that the product goes through to create value for the end customer. In the fault mapping proposed in this work, researched among the works referenced in this specialization monograph, a cause and effect analysis tool, thus, the literature reinforces the application of the Tree Diagram for analysis of process failures. The objective of this paper is to map the Dropshipping operation of a large logistics company, as emphasized in the bibliographic reference. First, it is necessary to analyze the execution of this operation and identify possible bottlenecks in the process. The case study will map the process, plan actions, execute, monitor implementation and act to standardize any gains, with the main focus being to compare the results of Value Stream Mapping and Tree Diagram, making decision making easier management when based on accurate data.