Avaliação das dificuldades em gerenciar a implantação da norma ABNT NBR ISO/IEC 17025

Abstract

The adoption of an effective and recognized quality system represents one of the competitive factors in the market, especially for small companies. Accreditation of testing laboratories to ISO / IEC 17025 represents the formal recognition of their competence to perform specific services and provides numerous advantages, including the ability to compete with other national and international laboratories, enabling them to conquer an ever larger market and demanding. However, although the standards contain a description of all the requirements that must be met for an effective quality system, the mission of implementing them represents an arduous, laborious and extremely complex task, little explored in the literature. In this sense, this work aims to conduct an in-depth study of the difficulties in managing the implementation of ISO / IEC 17025 standard in the routine of a laboratory, through a survey with professionals involved in quality processes. The questions were prepared based on the activities that should be performed in the 5 stages of a project, according to the PMBOK. Through the collected data, it was possible to build the profiles of companies and respondents. The results show that only a small portion of respondents have no knowledge of project management or project management methods. However, despite the interviewees' high level of knowledge, failures in the implementation of the standard were reported at all stages of the project, especially in carrying out feasibility study, planning, risk management, change management and cost management, the latter being pointed as the main factor of difficulty.