Aplicação do BPM para o desenvolvimento do processo de reparo e reforma de veículos pesados usados

Abstract

Process improvement methods, focused on cost reduction and time improvement, are an essential part of production management and guarantee the continuity of a company’s results, thus being essential in the industry and part of the analysis of this project. The need for standardization of processes is necessary in the industry to avoid incurring, under local rationalities, practices that are not the most appropriate and may lead to operational and financial losses, thus looking for avoid such problems, was sought to validate and industrial process. Thus, BPM (Business Process Management) was used to develop through the unified cycle, one of several methods discussed on the theme, the process of repair and refurbishment of used trucks of a truck company located in Curitiba, based on bibliographies that address the management of production. The use of quantitative and qualitative research through supporting tools from Lean Management and statistical analysis made it possible to visualize sources of development opportunities, which were worked and discussed, enabling the design of a new flow. As a result, process times were reduced, ensuring on-time deliveries jumped from 39% to 96% in certain months and certain costs were avoided in selected processes, leading to savings of up to 59%, and exposing opportunities for future improvement to encourage continuous improvement. It concluded that the support tools and a production management method are of great value to guarantee the operational and financial success, generating the best results.